Privacy Policy
Last updated: October 2026
1. Overview
PagePin (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our users, their team members, and the clients who interact with our visual feedback SDK widget. This Privacy Policy describes how we collect, use, and safeguard information when you use our website, services, and software applications.
2. Information We Collect
We collect information in the following categories:
- Account Information: Name, agency email address, password hash, and company details when you register an agency account.
- Feedback Annotations: Comments, element selectors, coordinates, browser type, operating system, and screen resolution when a user or client pins feedback on an integrated website.
- Visual Screenshots: DOM snapshots captured at the moment a pin is placed to illustrate reported issues.
- Payment Information: Transaction identifiers and subscription records processed securely via certified payment gateways (e.g. Razorpay). We never store raw credit card numbers.
3. How We Use Information
The information collected is used solely to:
- Provide, operate, and maintain the PagePin feedback collaboration platform.
- Render visual pin markers and screenshot context on agency Kanban boards.
- Authenticate users and manage agency team organization memberships.
- Send transactional receipts and critical security alerts.
- Improve SDK reliability, rendering accuracy, and security.
4. Client Reviewer Data & Local Storage
Client reviewers do not need to register an account with PagePin to leave feedback. To ensure a seamless review experience, their chosen reviewer name may be cached locally in their browser’s localStorage so they do not have to re-enter it for consecutive comments.
5. Data Sharing & Third Parties
We never sell, rent, or trade your personal or feedback data to third-party advertisers. Data is only shared with trusted service providers essential for service delivery (such as cloud hosting and payment processors) under strict confidentiality agreements.
6. Security
We enforce industry-standard security measures including SSL/TLS 256-bit encryption for all data in transit, encrypted database storage, and strict tenant isolation so one organization’s feedback data is never accessible to another.
7. Your Rights
Depending on your location (e.g., GDPR, CCPA), you have the right to access, rectify, export, or delete your personal data. You may exercise these rights at any time by contacting our privacy team at pagepinhq@gmail.com.